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FAQs

"We’re here to answer all of your questions. Look for details below, or book a complimentary consultation to discuss a treatment with one of our certified skin coaches."

Q: What are your boutique hours?

🕑 Daily curbside 10 AM - 5 PM 

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10AM - 5PM
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CLOSED
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10AM - 5PM
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10AM - 5PM
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10AM - 5PM
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10AM - 5PM
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10AM - 5PM

Q: Is the Spa open?

Yes. Our Spa is now fully open.

*Due to Covid-19, we take serious precautions to keep you safe, such as taking the temperature of every clients coming in the boutique, and implementing the wear of masks at all time.*

Please call (438) 383 - 9939 or email reservations@annieyoung.com to book an appointment. 

Q: What are the shipping costs and delivery options?

We offer free shipping on orders of $75 and more excluding tax. The shipping rate for orders below $75 can differ depending on the weight of your product.

Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt if ordered by 12:00 noon (EST) but as we are on reduced staff, shipping orders may take longer than usual.

Q: Is it possible to pick up my order at Annie Young Boutique Spa?

Yes. You can place an online order on annieyoungboutique.com and select ‘Curbside Pickup’ at checkout. You will then receive one email to confirm your order, and the time and day that your order will be ready for pickup.

All orders placed before 12:00 pm EST (Sunday to Thursday) will be ready for pickup as of the following day. Orders placed on Friday or Saturday will be available for pickup on Monday.

When ready, your package will be ready at: Annie Young Boutique Spa 376 Victoria Ave Suite 430, Westmount, Quebec H3Z 1C3 (438) 383 - 9939.

Q: I have a question about one of the products, is there someone I may speak to?

Yes. Located at the bottom right corner of the website, you will see a chat bubble. Just click on it, and it will be a pleasure for our employees to answer your questions. You can always call (438) 383 - 9939 for more info.

If you'd like to speak to a dermatologist right away, you can send an email directly to them. Located on the Homepage, find the 'Need Skin Advice?' section, and press 'contact skin specialist' to send them an email.

Q: Do you accept phone orders?

We accept orders over the telephone simply by calling (438) 383 - 9939.

Q: What if I have an allergic reaction to one of your product? 

If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide an exchange or refund for the individual product if an allergic reaction has been confirmed. We will accept any full-sized product for a return (no exchanges), as long as it is at three quarters full. Please note that a doctor's note and/or photos may be required.

Q: If I sign up for the Annie Young newsletter, what does that mean? 

You will receive information about exclusive promotions, discounts, product highlights, beauty services, beauty tips and techniques. You will also receive our monthly blog posts!